What is “Live Support” and how does it fit into the ever-evolving video game industry? - by Mike Burghart Customer Support, Quality Assurance and Community can work together with the right tools to provide a customer-centric approach to live support. Yes, it works for GaaS and unique titles supporting ongoing DLCs. This model can work without a PTR. https://ift.tt/eA8V8J

Customer Support, Quality Assurance and Community can work together with the right tools to provide a customer-centric approach to live support. Yes, it works for GaaS and unique titles supporting ongoing DLCs. This model can work without a PTR.

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